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Cancellation & Refund Policy – CNS Manufacturing

1. Purpose

This policy outlines the terms under which orders may be cancelled and refunds may be issued for products and services provided by CNS Manufacturing.

2. Order Cancellation

2.1 Before Production Begins

• Customers may request cancellation within 24 hours of placing the order.
• If production has not started, the customer will receive a full refund of any advance payment.

2.2 After Production Has Started

• Once raw materials are purchased, cutting has begun, or production has started, the order cannot be fully cancelled.
• No refund on material cost.
• No refund on completed units.
• If partially completed work can be stopped, CNS Manufacturing may offer a partial refund after deducting material, labour, overhead, and third-party costs.

2.3 Custom/Private Label Orders

• Custom, private-label, embroidered, printed, or personalised items are non-cancellable once production has begun.

3. Refund Policy

3.1 Quality Issues

• If delivered products have manufacturing defects, the customer must notify CNS Manufacturing within 7 days of receiving the goods.
• After verification, CNS Manufacturing will either replace the defective items or issue store credit, depending on the situation.

3.2 No Refunds For

• Change of mind after production
• Incorrect order details submitted by the customer
• Delays caused by shipping companies or customs
• Wear and tear after use
• Incorrect washing or handling of garments

4. Advance Payments, Deposits & Payment Plans

• All advance payments are used to reserve production capacity and purchase materials.
• Deposits are non-refundable once materials have been purchased or production has begun.
• Customers on a payment plan must make payments according to the agreed schedule.
• Any delay in payment may delay production, shipment, or order completion, and CNS Manufacturing will not be responsible for such delays.
• Any additional costs or losses incurred due to late payments may be charged to the customer.
• CNS Manufacturing reserves the right to place an order on hold or cancel it without refund in cases of prolonged non-payment.

5. Order Changes

• Any changes after confirmation may result in extra charges and revised delivery timelines.
• If materials were purchased, the customer is responsible for the cost.

6. Shipping & Delivery

• CNS Manufacturing is not responsible for delays caused by couriers, customs, weather, or political disruptions.
• Shipping fees are non-refundable once an order has been dispatched.

7. How to Request Cancellation or Refund

Customers must email support@cnsmanufacturing.com and include the order number, reason for cancellation/refund, and photo/video evidence for quality claims. CNS Manufacturing will respond within 2–3 business days.

8. Policy Updates

CNS Manufacturing may update or modify this policy at any time.